Senior Scrum Master / Agile Coach


Remote, UK


Key area:

Tech Team







About the role

We are now looking for a Senior Scrum Master with 5+ years experience of working with the Agile approach to delivery. The role will report to our Head of Development but will be working cross functional within the Agile framework. The individual will work closely with our Product, Customer, Tech and Operations teams to deliver new product features, reduce technical debt, onboard new customers and deliver the requirements from customer success plans for existing customers.

A key focus of the role will be to lead the use of Agile practices in product development and across other teams utilising Agile in the business.  The individual will be the Agile Coach to the team and always look for ways to continuously improve how we use Agile.  It is fundamental that we create an environment where the Agile/Scrum teams can succeed in a self-organising and continuously learning culture.

The person we’re looking for

– 5+ years of experience

– Proven in working in a SaaS product environment

– An expert in the use of Agile practices

– Ideally has experience of various implementations of Agile practices including Kanban, Scrum, Feature-Driven Development, Extreme Programming, Test-Driven Development etc

– Has worked as a Scrum Master across multiple, interdependent, development teams

– Fully understands all Scrum principles, practices, and theory 

– Loves problem solving, seeking out issues and delivering

– Scrum Master/Agile certification preferred

– Desire to be part of a fast growing business with a high pace of change

You’ll be responsible for

– Be the custodian to the use of Agile in 15gifts and coach to Agile practices 

– Set the best Agile practice (Scrum, Kanban, etc) depending on the teams goals across product development,  customer onboarding and customer success plan delivery

– Guide the business on how to use these Agile practices:

  • Coach team members and others on Agile practices
  • Support the creation of iterative plans and frequent deployments
  • Facilitate internal & external communication by supporting Agile teams in providing transparency
  • Facilitate Agile ceremonies, estimation & continuous improvement
  • Create status reports and burnup charts (when needed)
  • Help teams to apply the most appropriate Agile and Lean tools and techniques for their environment and to create efficiencies
  • Help the team to maintain and set up Agile events such as, retrospectives, sprint reviews and sprint planning sessions

– Help the backlog owners to ensure the backlogs are groomed 

– Make efficient use of sprint resources by ensuring user stories are ‘ready’ before entering a sprint

– Work closely with and communicate to the roles which input and consume from the Agile process such as Customer Success Managers and Project Managers

– Build a trusting and safe environment where problems can be raised, with an emphasis on problem-solving and continuous improvement

– Facilitating getting the work done, discussions, decision making, and conflict resolution

Application deadline: