Project Manager


Brighton, UK


Key area:




Negotiable DOE




About the role

We are now looking for an experienced Project Manager to join the newly formed Operations Team with a focus on project delivery for new customer builds, current customer upgrades and new product features. You’ll also be responsible for identifying inefficiencies in the current business processes and implementing new efficient and robust ways of working across all functions of the business.

Our technology is already used by some of the largest brands in the world, and we’re only just getting started. This is a pivotal moment to join a company that has a huge opportunity ahead of it.

The person we are looking for…

Has a delivery focused mindset and is keen to promote that throughout the business

Loves problem solving, seeking out issues and delivering change 

Proactive self-starter with an entrepreneurial mind-set 

Excellent communicator – ensuring project progress and planning is highly visible and understood

Happy working with technical resources and senior management alike. This will enable issues and progress to be communicated clearly and at the right level 

Gravitas and interpersonal skills to manage internal and external relationships

A desire to be part of building a new Operations Team and can bring past experience and tools to help make the team a success

Organised and transparent – working seamlessly with project management methods and tools 

Desire to be part of a fast growing business with the high pace of change which is inherent with this

Hands-on individual who does not necessarily need a large amount of support


You will be responsible for

Facilitating the definition of requirements and agreement of the scope of work for projects across internal and external stakeholders

Building a business case for each project with input from Commercial and Customer Success teams  

Capacity planning across all projects aligned to our strategic priorities

Building project plans, based on capacity, to deliver to our customers’ needs

Proactively managing projects from initiation through to go-live

Reporting on progress throughout the project to all internal and external stakeholders 

Reviewing existing business processes to understand the root causes of any issues

Defining new efficient processes and embedding these across business functions

Skills and Experience Required

Project Management:

Proven project management experience within a technology (ideally SaaS) environment 

Experience of delivering projects across the full Software Development Lifecycle  

Experience of managing all elements of a project including budget, risks, issues, dependencies, scope, quality and time 

Proven ability to build strong relationships both internally and externally with our clients in order to manage stakeholders throughout the project

Experience of managing change requests against the agreed scope during project delivery


Sprint Planning, Management and Performance:

Encouraging effective backlog grooming and prioritisation with Product Owners, to ensure a steady stream of well specified and documented stories for the sprint teams

Leading the collaborative planning process for each sprint

Responsibility for measuring burndown, running retrospectives, handling urgent bugs, managing changing requirements, tracking capacity, specifying acceptance criteria and monitoring velocity


Business Analysis / Requirements Definition:

Can build business cases, detailing costs and benefits, to gain approval for the project from the Leadership Team

Can work closely with the Product Owners and our clients to gather, document and estimate requirements

Can define and document requirements unambiguously and communicate these to technical and non-technical team members


Process Efficiency

Can process map an existing process, identify issues and outline solutions to fix the problems

Can measure current process effectiveness and define new measures to see how successful any newly implemented ways of working have been

Experience of implementing ongoing mechanisms to monitor process efficiency and look for ways to continuously improve

Application deadline: